FAQs & Customer Service
What Does Serket Mean?
Serket is the Egyptian Goddess of the Scorpion. She takes the form of a woman with a scorpion on her head always ready to strike, or a scorpion’s tail with the head of a woman. More often, she just takes the form of the scorpion itself. Her name means one who tightens the throat, and that’s become a part of our identity. With the highest quality craftsmanship, dedicated customer service, and impeccable styling, the Serket Watch Company has tightened its grip on the Microbrand Watch Industry since 2006.
All of our products include instructions that explain in detail the inner workings of your particular Serket Watch. These instructions will include in-depth explanations as to how to change the time, date, and how to use the more advanced features of the watch.
Our Serket Watch Company Watches are designed to interchange straps from one watch model to the next.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you will not need an account to place an order and checkout. However, it will make checking out on your future orders easier if you elect to create an account at checkout!
HOW DO I RESET MY PASSWORD?
If you’ve forgotten your password, you just simply have to head to the Account Login area of our site, then click on the “Forgot your password?” button, and we will email you a reset link to your account email.
HOW DO I CHECK MY ORDER STATUS?
Once you complete the checkout from our Online Shop, you’ll receive an email that contains all of your Order Details. It will also allow you to click an option to check the status of your order at any time. You will also receive an update once your order has been processed and shipped, and you’ll receive tracking information so you can keep track of your parcel.
WHAT ARE YOUR PAYMENT OPTIONS?
Serket Watch Company uses all the standard payment portal options you’d expect at any other online retailer, including PayPal, Google Pay, and Shop Pay.
IS IT SAFE TO USE MY CREDIT CARD ON SERKETWATCH.COM?
Absolutely, we use such external payment portals as Shop Pay, Google Pay, and PayPal, all of which use proprietary data collection methods on their secure networks to collect payment details for your order. Serket Watch Company has been operating its online retail operation effectively and securely since 2006.
IS SERKETWATCH.COM SECURE?
Serket Watch Company takes our customers’ private information very seriously, and we employ the latest software and website integrations that help ensure that your private information is kept secure, from your first order to your latest order.
DOES MY PERSONAL INFORMATION REMAIN PRIVATE?
Serket Watch Company will only use your Order Information that we collect at checkout to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations. Additionally, we use this Order Information to communicate with you regarding your order, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising in relation to our upcoming products, promotions, or services.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All of our items listed in the Serket Watch Company Online Shop are in stock if they’re listed on the shop. Out-of-stock items will typically be designated as such, and you will not be able to checkout with those items in your cart. If you’re ever wondering about the stock availability of one or more of our products, please Contact Us for more details.
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